Little Dog Gear Payment Methods

We accept: Visa, MasterCard, American Express, and Discover. (All transactions are processed via Secure Server using SSL encryption to scramble credit card information).

We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per order*. After one exchange, each exchange will incur are-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 15 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, special occasion and formal wear and perishable items are final sale and cannot be exchanged or returned. Holiday dog clothing and accessories, including Halloween costumes, return and exchange policy: one time size exchange, no returns or store credit.

We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping and handling fee of $12.

Should you wish to exchange an item, please do not place a new order through our website. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee.

After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping, handling or restocking fees, or send you a replacement item for exchange. Please note that shipping fees are non-refundable.

We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.